We were told 4-6 months to build a 3200sqft house. Make certain you are making your decisions on time, ahead of time if possible and know what you need to be deciding on now for the rest of the build. Have it stating where you are and what the next week should cover. Sorry for the vent, but I HIGHLY recommend you stressing (as we did in emails, phone calls, and in person) that you want a review each week either over the phone or in person or email. Too many details getting missed causing delays, frustration and MONEY!!! My question is why not, knowing they were delivering that day, be there? Granite is thousands of dollars and I thought important. I had to call him, but had to leave a voicemail. She was mad and couldn't get the builder to answer his phone. Well Tuesday afternoon I received a phone call from the OWNER of the granite place saying they cannot get anywhere close to the garage to deliver and they drove two trucks 50 miles for NOTHING. He said, no problem, they will ride down the side of the lot and bridge the trench. Well I asked how the Granite was going to be delivered with a big trench in our front yard for the sewer (a whole different set of problems). Monday afternoon I "ran into" my builder at our new house. The problems we have had is all with our GC's lack of communication.Īs an example, we were suppose to have granite installed yesterday. The subs he has working (except one crew) have done excellent and quick work. He delayed me for weeks and weeks to choose my cabinets and when he finally "got around to it" we couldn't go with the ones I wanted because of time restraints! We have been sooooo frustrated with our GC and only our GC. I have lived through the last 8 months of fighting my GC to call us or email or or even text us. Would you mention anything or just bite your lip and just get through these last few months. I just wanted to get others thoughts on what you would do if you were in my position. We just feel like we are not a priority to him, even though we are paying him good money. Granted he does eventually contact us when he needs something or has a question and the house is progressing nicely, but it is just so frustrating. We do realize he has other clients, but give me some kind of response like yeah we can discuss later, etc.Īlso, he told me he would order cabinetry samples over two months ago (and said they only take 4 days to get) and I still haven't received anything. We aren't overbearing about it either, like trying to contact him multiple times a day. Ex: On MANY different occasions my husband or I will call, text or email and receive absolutely no response. We feel like his customer service is severely lacking. We are about halfway through our build, but have become extremely disappointed with the lack of responsiveness with our GC.
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